Jeld-Wen® Installation Component Warranty
OUR WARRANTY TO YOU...
This warranty is effective for installation components sold under the JELD-WEN® name, specifically
JELD-WEN Sill Drain Mat and JELD-WEN Adhesive Flashing Tape, on or after May 1, 2007 for use in the
United States and Canada. For additional information, including product specifications and JELD-WEN
installation instructions, contact us or refer to www.jeld-wen.com.
WHAT THIS WARRANTY COVERS
We warrant our installation components installed into
an original structure for ten (10) years from the date of
purchase and prompt installation to meet product
specifications, as set forth in the technical data sheet
in effect at the time of manufacture.
This warranty applies only when the components are
used with JELD-WEN products and such products are
installed in strict conformance with JELD-WEN’s installation
instructions (in effect at the time of purchase) and
accepted industry standards.
HOW TO GET ASSISTANCE
If you have an issue with your JELD-WEN installation components,
immediately upon discovery and in no case more
than thirty (30) days after any defect or other basis of a
potential claim is discovered or should have been discovered,
contact the distributor or dealer from whom you
purchased our product, or contact us directly:
JELD-WEN Customer Care
Attn: Warranty Claims
P.O. Box 1329, Klamath Falls, OR 97601
Phone: 888-JWHelpU (888-594-3578)
We can respond quickly and efficiently if you provide the
following: a) date and location of purchase and installation
(copy of invoice is helpful), b) how to contact you,
c) the address of where the product can be inspected,
d) a description of the product concerns (photographs
are helpful), and e) a brief summary of attempts made
to address the concerns.
What We Will Do…
Upon receiving your notification, we will send out an acknow-ledgement within three (3) business days of receipt to the
contact identified. We will investigate your claim and will take
appropriate action within 30 (thirty) days after notification.
If it is determined that the product does not have a defect
covered by the warranty, we may charge an inspection fee
for any onsite inspection that is required or requested by
you. If it is determined that there is a defect, we will re-
supply the portion of the defective installation components.
If we are unable to provide installation component materials,
we will refund the purchase price of the portion of
defective installation components. You are responsible for
all other costs associated with or arising out of the repair or
replacement. This guarantee gives you specific legal rights,
and you may have other rights that vary from state to state.
Product Purchase Date:__________________________
WHAT THIS WARRANTY DOES NOT COVER
We are not liable for:
Cost for any labor, installation, or removal (including disposal) of the installation materials or
other building components.
Problems due to misuse or abuse (by negligence
or willful misconduct), and failure to follow our
installation instructions; or as a result of any
cause beyond our control (e.g. fire, flood, earthquake,
other acts of nature, vandalism and acts
of third parties outside of our control).
Problems related to water and/or air infiltration
due to improper installation.
Damage, claims or poor product performance
resulting from installation into a condition that
exceeds product design standards and/or certified
performance specifications and/or does not
comply with applicable building codes.
JELD-WEN installation components must be used
in a properly designed and constructed wall
system designed to properly manage moisture.
Determination of suitability of all building components
(e.g. siding, sealants, JELD-WEN installation
components, etc.) is the responsibility of
the buyer/user, contractor/installer, architect, or
other construction professional.
WHAT THIS WARRANTY DOES NOT COVER Cont.
Incompatibility of materials (e.g. solvent-based caulks
should not be used).
Exposure of the installation components in excess of
time periods contained in our product specifications.
Damage, claims or poor product performance resulting from deficiencies in building construction and
Incidental or consequential damage. Some states do
not allow the exclusion or limitation of incidental or
consequential damages, so this may not apply to you.
IMPORTANT LEGAL INFORMATION
THIS WARRANTY SETS FORTH JELD-WEN’S MAXIMUM LIABILITY FOR JELD-WEN INSTALLATION COMPONENTS. JELD-WEN SHALL
NOT BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY WITH
RESPECT TO ANY AND ALL LOSSES OR DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER SHALL BE AS SPECIFIED ABOVE.
JELD-WEN MAKES NO OTHER WARRANTY OR GUARANTEE, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE ORIGINAL PURCHASER OR TO ANY SUBSEQUENT USER OF
THE PRODUCT, EXCEPT AS EXPRESSLY CONTAINED HEREIN. In the event state law precludes exclusion or limitation of implied warranties,
the duration of any such warranties shall be no longer than, and the time and manner of presenting any claim thereon
shall be the same as that provided in the express warranty stated herein. No distributor, dealer or representative of JELD-WEN has
the authority to change, modify or expand this warranty. The original purchaser of these installation components acknowledges
that they have read this warranty, understand it and are bound by its terms and agrees to provide this warranty to the original
owner of the structure into which the product is installed.
This warranty extends to the original purchaser (original purchaser means the contractor/distributor/purchaser and the initial owner of the structure where the product is initially installed) and is transferable. Should your JELD-WEN installation components be replaced, this warranty continues from the original date of purchase and not from the date of replacement.
©2007, JELD-WEN, inc. | JELD-WEN and Reliability for real life are trademarks or registered trademarks of JELD-WEN, inc., OREGON, USA.